Overview
At Alpha Hosts, accessible at www.alpha-hosts.com, your privacy is paramount to us. This Privacy Policy explains how we collect, use, and safeguard your information when interacting with our website and services. You agree to the practices described in this policy by accessing or using our site. Any updates or modifications to this Privacy Policy will be reflected on this page.
- Protecting Your Data: Your personal information is never sold, rented, or shared without your consent.
- No Unsolicited Communication: Alpha Hosts does not engage in spam. All communications will be relevant and directly from us.
- Secure Transactions: Your payment information is never accessed or processed without your permission.
- Compliance Focus: Alpha Hosts adheres to the General Data Protection Regulation (GDPR) and applicable data protection laws, ensuring transparency and control over your data.
Data Processor Information
Alpha Hosts services are provided under the management of Icologix Ltd, the company responsible for data processing:
- Data Processor: Icologix Ltd
- Registered Address: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
- Registration Number: 16003118
- Contact Information: info@alpha-hosts.com
Role and Responsibilities
As the data processor, Icologix Ltd ensures the following:
- Data Collection and Processing: Handling personal data following privacy regulations and Alpha Hosts’s instructions.
- Data Security: Implementing technical and organisational measures to secure personal data from unauthorised access or misuse.
- Data Retention: Maintaining appropriate retention schedules and ensuring timely deletion or anonymization of data no longer needed.
Handling of Your Personal Data
What We Collect and How We Use It
At Alpha Hosts, we are committed to protecting your privacy while providing a seamless and personalized experience. To ensure we can deliver the highest-quality service, we collect both personal and business-related information. This data is used solely to enhance your experience, improve our offerings, and deliver services tailored to your specific needs.
Types of Data Collected
- Personal Identification Information: This includes details such as your name, email address, phone number, and any other personal information you provide when filling out forms or communicating with us. This data is essential for identifying and contacting you regarding our services.
- Business Information: We collect information about your organization, including your business name, industry, and specific service requirements. This helps us customize our offerings to meet your business’s unique needs and provide you with the most relevant services.
How We Collect Data
- Through Forms: We collect information when you fill out forms on our website, such as inquiries, service requests, or subscription forms. The information you enter is securely stored and used to process your requests.
- Direct Correspondence: We gather information from communications you initiate through email, phone calls, or our website. Any data you provide during these interactions is collected to ensure we address your inquiries and provide assistance efficiently.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect data about your website interactions automatically. This includes information such as browsing behavior, preferences, and device information. This data helps us improve the website’s functionality, personalize your experience, and provide content that may interest you.
By interacting with our website or using our services, you consent to our collecting and processing of your personal data as described above. We take appropriate measures to ensure the confidentiality, security, and integrity of the information we collect.
How We Use Your Data
The information collected is used for:
- Personalised Services: Customising our offerings based on your business needs.
- Improved User Experience: Enhancing site performance and usability through analysis of interactions.
- Efficient Communication: Sending service updates, promotional offers, and responses to your inquiries.
- Customer Support: Addressing concerns or requests effectively.
Use of Cookies and Tracking Technologies
Cookies are small text files stored on your device when you visit our website. They are essential in enhancing your experience by remembering your preferences, providing a more personalized experience, and ensuring smooth interactions with the website.
At Alpha Hosts, we use cookies and other tracking technologies for several purposes:
- Track User Preferences: Cookies help us remember your preferences and settings to offer more personalized services each time you visit. For example, we may use cookies to remember your language preference, layout choices, or other customizations to improve your browsing experience.
- Monitor Website Usage: Cookies allow us to gather data on how visitors use our website. This helps us understand patterns in user behavior, identify popular features, and make improvements to enhance functionality. We can optimize the website by analyzing this data to meet your needs and expectations better.
- Improve Features and Performance: We use cookies to ensure the website functions efficiently and provides a seamless user experience. Cookies help us troubleshoot issues, manage website traffic, and implement updates to improve performance.
Managing Cookies
You can manage or disable cookies through your browser settings. Most browsers allow you to configure your preferences regarding cookies, including blocking or deleting them. However, please note that disabling cookies may impact the functionality of certain features on our site. Some services, such as personalized content or preferences, may not be available without cookies.
For more detailed information on how we use cookies and how you can manage them, please refer to our Cookie Policy. By using our website, you consent to cookies and tracking technologies described in this section and our Cookie Policy.
Data Sharing
At Alpha Hosts, we prioritise the confidentiality of your personal information and ensure that it is only shared under strict circumstances to facilitate services, meet legal obligations, or improve functionality.
Sharing with Trusted Service Providers
We collaborate with carefully selected third-party service providers who assist us in delivering and maintaining our services. These providers may include:
- Technical Support Providers: Ensuring the seamless operation and maintenance of our website.
- Marketing Partners: Assisting with outreach campaigns while strictly adhering to confidentiality agreements.
- Data Analytics Services: Analysing user behaviour to enhance functionality and optimise user experiences.
These trusted partners are bound by contractual obligations to use your information solely for agreed-upon purposes and to ensure it remains secure and confidential.
Legal Requirements
Alpha Hosts may share personal data to:
- Comply with legal obligations, regulatory inquiries, or court orders.
- Enforce our legal rights and ensure compliance with our Terms and Conditions.
- Protect the safety, rights, and property of Alpha Hosts, its users, or the public in critical circumstances.
Such disclosures are made only when necessary and within the scope of applicable laws.
Sharing Non-Personal Information
We may share aggregated, non-personally identifiable information, such as statistical or analytical data, with third parties for:
- Marketing purposes are to demonstrate site traffic and engagement trends.
- Industry research is needed to contribute to broader insights into user behaviour.
This data cannot be traced back to individual users and is used responsibly to enhance our services and market reach.
Links to External Websites
Our website may include links to third-party websites, services, or platforms for your convenience or reference. These links are provided as additional resources and do not signify Alpha Hosts’s endorsement of the external site or its content.
Responsibility and Liability
Alpha Hosts does not control or monitor these external platforms and is not responsible for:
- The accuracy or completeness of their content.
- Their privacy practices, including data collection and usage policies.
- The security measures are in place to protect your data.
Encouraging Caution
We strongly encourage users to:
- Review any third-party site’s Privacy Policies and Terms of Use before providing personal information.
- Exercise caution when interacting with external platforms, particularly those requiring sensitive details.
By navigating to these third-party websites, you acknowledge that you do so at your own risk.
Online Policy Scope
This Privacy Policy applies exclusively to personal data collected through the Alpha Hosts website and associated services.
What Is Covered
The policies outlined here govern:
- Data entered into forms on our website.
- Information collected via cookies or tracking technologies while browsing the site.
- Personal details provided through direct communications with Alpha Hosts.
What Is Not Covered
This policy does not apply to:
- Offline interactions, such as phone calls or in-person discussions.
- Data shared through unrelated platforms or third-party websites, even if accessed via links on our site.
Understanding this scope allows you to manage better how and where your data is shared.
Your Rights Under GDPR
Alpha Hosts is committed to ensuring compliance with the General Data Protection Regulation (GDPR) for users residing in the European Economic Area (EEA). This regulation grants you specific rights concerning your personal data.
Your Rights Include:
- Access: You can request detailed information about the personal data we hold about you, including the purposes of processing and the categories of data collected.
- Rectification: If you find any inaccuracies in your data, you have the right to correct or complete them.
- Erasure (Right to Be Forgotten): Under certain conditions, you can request the deletion of your data unless retention is legally required.
- Restriction: You may limit how your data is processed in specific situations, such as while a dispute about its accuracy or legality is resolved.
- Objection: You have the right to object to processing your data for purposes such as direct marketing.
- Data Portability: You can obtain a copy of your data in a structured, commonly used, and machine-readable format for transfer to another service provider.
How to Exercise These Rights
To submit a request related to your GDPR rights, please get in touch with us at info@alpha-hosts.com. We will respond to your inquiries promptly, typically within 30 days.
Modifications to This Privacy Policy
Alpha Hosts reserves the right to amend or update this Privacy Policy as required to reflect changes in legal requirements, business practices, or service updates.
Notification of Changes
- Where to Find Updates: Changes will be posted on this page, prominently displaying the “Last Updated” date.
- Your Responsibility: We recommend reviewing this Privacy Policy periodically to stay informed of any updates.
Your Continued Use of Our Services
- By continuing to use our website or services after modifications to this policy, you acknowledge and agree to the updated Terms.
- Alpha Hosts is committed to transparency in managing your personal data and will always notify you of significant changes to our data-handling practices.
Contact Alpha Hosts
At Alpha Hosts, we are committed to providing the best possible support and addressing any inquiries or concerns you may have regarding this Privacy Policy or any other aspect of our Services. Whether you need clarification, assistance with an issue, or more information about our offerings, our team is ready to help.
If you have any questions or concerns, please feel free to reach out to us using the following contact methods:
- Email: For general inquiries, customer support, or to contact our team directly, please email us at info@alpha-hosts.com. We respond to all emails quickly, typically within 24-48 hours.
- Phone: You can also contact us at +447366247260. Our customer service team is available during business hours and will gladly assist you with any questions or technical support requests.
- Contact Form: Alternatively, you can visit our Contact Us page, where you will find a contact form to submit your inquiries directly. This is a quick and efficient way to reach our team, and we will ensure that your message is handled promptly.
Please don’t hesitate to reach out if you have a question about our Privacy Policy, a service inquiry, or need support for any issues you encounter. We’re here to assist you and ensure a smooth and positive experience with Alpha Hosts.
