Introduction
We value your decision to partner with Icologix Ltd, registered at 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND, with its registration number 16003118, accessible at www.alpha-hosts.com. While we strive to deliver unparalleled services, we maintain a strict no-refund policy for all services and products purchased through our website. Once a transaction is finalised, it is deemed complete and non-refundable.
Customer Responsibility
As a valued client, your informed decision-making is critical. We urge all customers to:
- Carefully evaluate service descriptions, pricing, and terms before purchasing.
- Reach out to our support team for any clarifications before completing a transaction.
By finalising a purchase, you acknowledge full responsibility for your decision and accept the terms of this Refund Policy.
Exceptional Circumstances for Receiving a Refund
While our policy is generally non-refundable, we may consider refund requests in the following rare and exceptional cases:
- Erroneous Payments: Accidental or duplicate payments resulting from a technical or user error.
- Incorrect Payment Amount: Situations where you were charged an incorrect amount due to a technical or clerical error on our part.
- Payment Using Incorrect Details: If evidence is provided of a payment made using incorrect payment details, leading to a failed or incomplete transaction.
- Non-Delivery of Service or Product: Instances where the purchased service or product is not delivered as described due to factors within Alpha Hosts’ control.
How to Submit a Refund Request
- If you believe your case qualifies under the exceptional circumstances listed above, please submit a refund request to our support team.
- To ensure a thorough review, include the following details in your request:
- Full Name: Your name as provided during the transaction.
- Email Address: The email address used for the purchase.
- Transaction Date: The date of the payment.
- Transaction ID or Receipt: Proof of payment.
- Detailed Explanation: A clear and detailed explanation of the issue.
Submit Your Request via Email or Contact Form
We encourage you to provide as much detail as possible to expedite the review process.
Review Process and Decision
Upon receiving your refund request, the Alpha Hosts team will:
- Conduct a thorough review of the information provided.
- Verify the claim’s validity based on the circumstances outlined in this policy.
- Respond to your request within 7 business days.
Outcome Notification
Our decision regarding the refund request will be communicated via email. Decisions are final and made following our policies and the specific circumstances presented.
Policy Updates
This Refund Policy is subject to periodic updates or modifications. Changes will take effect immediately upon being published on this page. We encourage you to review this policy regularly to stay informed of any updates.
Contact Alpha Hosts
At Alpha Hosts, we are committed to providing the best possible support and addressing any inquiries or concerns you may have regarding this Refund Policy or any other aspect of our Services. Whether you need clarification, assistance with an issue, or more information about our offerings, our team is ready to help.
If you have any questions or concerns, please feel free to reach out to us using the following contact methods:
- Email: For general inquiries, customer support, or to contact our team directly, please email us at info@alpha-hosts.com. We respond to all emails quickly, typically within 24-48 hours.
- Phone: You can also contact us at +447366247260. Our customer service team is available during business hours and will gladly assist you with any questions or technical support requests.
- Contact Form: Alternatively, you can visit our Contact Us page, where you will find a contact form to submit your inquiries directly. This is a quick and efficient way to reach our team, and we will ensure that your message is handled promptly.
Please don’t hesitate to reach out if you have a question about our Refund Policy or a service inquiry or need support for any issues you encounter. We’re here to assist you and ensure a smooth and positive experience with Alpha Hosts.
